Data Deletion Request

Last Updated: December 17, 2024

Your Right to Data Deletion

At Banker's Den, we respect your privacy and your right to control your personal data. You have the right to request deletion of your personal information that we have collected and stored.

What Data Can Be Deleted

You can request deletion of:

  • Personal Information: Name, email, phone number, address
  • Application Data: Loan applications, contact form submissions
  • WhatsApp Data: Message history, phone number, conversation logs
  • Financial Information: Income details, employment information
  • Identity Information: PAN number, other identification details
  • Usage Data: Website interaction logs, calculator usage

Data Retention Exceptions

Some data may be retained for legal compliance purposes:

  • Records required by financial regulations (up to 7 years)
  • Data needed for ongoing loan processing
  • Information required for legal disputes
  • Anonymized data used for analytics (non-identifiable)

How to Request Data Deletion

📧 Email Request

Send your deletion request to:

privacy@bankersdens.com

Subject: "Data Deletion Request"

📱 WhatsApp Request

Message us on WhatsApp:

+91 9145023840

Message: "I want to delete my data from Banker's Den"

Information Required for Deletion Request

To process your deletion request, please provide:

  • Full Name: As provided in your applications
  • Email Address: Used for communications
  • Phone Number: Including WhatsApp number
  • Application Numbers: If you have any loan applications
  • Verification: Additional details to verify your identity

Deletion Process Timeline

1

Request Received (Day 1)

We acknowledge your deletion request within 24 hours

2

Identity Verification (Days 2-3)

We verify your identity to ensure data security

3

Data Review (Days 4-7)

We identify all your data across our systems

4

Data Deletion (Days 8-14)

We permanently delete your data from all systems

5

Confirmation (Day 15)

We confirm completion of data deletion

What Happens After Deletion

  • Your personal data is permanently removed from our systems
  • WhatsApp conversation history is deleted
  • You will no longer receive communications from us
  • Any ongoing loan applications will be cancelled
  • You can create a new account if needed in the future

Alternative Options

Instead of full deletion, you may also request:

  • Data Correction: Update incorrect information
  • Data Export: Download a copy of your data
  • Communication Opt-out: Stop receiving messages without deleting data
  • Account Deactivation: Temporarily disable your account

Contact Information

Data Protection Officer

Frequently Asked Questions

Q: Is data deletion free?

A: Yes, data deletion requests are processed free of charge.

Q: Can I recover my data after deletion?

A: No, data deletion is permanent and cannot be reversed.

Q: Will my ongoing loan application be affected?

A: Yes, ongoing applications will be cancelled. Consider waiting until completion.

Q: How do I know my data is actually deleted?

A: We provide written confirmation once deletion is complete.

This data deletion policy complies with applicable data protection laws including GDPR, WhatsApp Business Policy, and Indian data protection regulations.